Terms & Conditions
1. Introduction
Welcome to John’s Spring & Suspension. By accessing or using our website and purchasing products from our e-commerce store, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before placing any order.
2. Eligibility
You must be at least 18 years old, or have the consent of a parent or guardian, to make purchases through our website.
3. Products & Pricing
- All prices are listed in US dollars and are subject to change without notice.
- We make every effort to ensure product descriptions and images are accurate, but we cannot guarantee that all information is error-free.
- Availability of products is not guaranteed; if an item is out of stock, we will notify you promptly.
4. Orders & Payment
- Orders are accepted via our online checkout system.
- Payment must be made in full before an order is processed.
- We accept Visa, MasterCard, and Google Pay
- We reserve the right to refuse or cancel an order for any reason, including suspected fraud.
5. Shipping & Delivery
- Shipping costs, methods, and estimated delivery times are displayed at checkout.
- Delivery times are estimates only and may vary due to factors beyond our control.
- Risk of loss passes to you upon delivery to the shipping address provided.
6. Returns & Refunds
- Returns are accepted within 30 days of purchase for unused, unopened items in original packaging.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Refunds will be issued via the original payment method once the returned item is received and inspected.
7. Warranties & Liability
- Products are sold “as is” unless a manufacturer’s warranty applies.
- We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products.
8. Intellectual Property
All content on this website—including text, images, and logos—is the property of John’s Spring & Suspension or its licensors and may not be used without permission.
9. Governing Law
These Terms are governed by the laws of Reno, Nevada, USA. Any disputes shall be resolved in the courts located in Reno, Nevada.
10. Changes to Terms
We reserve the right to update these Terms at any time. The latest version will always be posted on our website.
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Privacy Policy
1. Introduction
This Privacy Policy explains how John’s Spring & Suspension collects, uses, and protects your personal information when you visit our website or make purchases through our e-commerce store.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, billing/shipping address, email address, phone number, payment details.
- Non-Personal Information: IP address, browser type, device information, and browsing behavior.
3. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Communicate about your purchase or account
- Improve our website and services
- Send promotional offers (only if you opt in)
- Comply with legal obligations
4. Sharing Your Information
We do not sell or rent your personal information. We may share it with:
- Payment processors and shipping carriers to complete your order
- Service providers who assist in operating our business
- Authorities when required by law
5. Data Security
We implement industry-standard security measures to protect your personal information. However, no online transmission or storage method is 100% secure, and we cannot guarantee absolute security.
6. Cookies & Tracking
We use cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You may disable cookies in your browser settings, but some site features may not function properly.
7. Your Rights
You have the right to:
- Access, update, or delete your personal information
- Opt out of marketing emails at any time
- Request a copy of the data we hold about you
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our website.
10. Contact Us
If you have questions about this Privacy Policy, please contact us at:
John’s Spring & Suspension
Email: [email protected]
Phone: (775) 329-6159
Address: 455 Sunshine Ln, Reno NV 89502
